I'd highly encourage everyone to research this stores policies, the products and read reviews before purchasing from this location. They are not affiliated with the online store, they are independently owned and will not likely honor advertised sales, prices, etc. Plus they said the couch we purchased was genuine leather - research after the fact indicated that the information provided to us was inaccurate - mistake or dishonesty - I'm not sure. But regardless I would never purchase from them again nor would I recommend this store to anyone I know.
My husband and I purchased about $6k worth of items to be delivered and set up at our house a couple of months ago. The sales representative was great in person - not pushy or anything. Super helpful and friendly. However shortly after we left the store we learned that one item was listed for half off online and called the store to discuss it. It took a lot of batting back and forth but they eventually honored the website listing. Eventually, they had their delivery people bring us our items. They never sent the appropriate hardware for my son's bed and only half put it together and did so incorrectly. I called the store before the delivery people left my house and they assured me they would mail us the hardware for the bed, but here we are months later and there has been no hardware sent.
I had a great experience visiting the Ashley Home Store in Rutland VT. I was greeted right away and the store was very clean, tidy and inviting. Caitlin, Courtney and Ashley made me feel like a guest in their own home. They were very knowledgeable and helpful. Thank you for the wonderful shopping experience.
Customer serviced stopped as soon as I purchased my couch. I will not shop at this store again. Any store with a return policy that doesn't refund you (only store credit) with a 35% restocking fee should have been a red flag for me. Lesson learned.
Ashley Homestore did a wonderful job with helping us furnish our home. From choosing furniture to delivering it even sooner than we expected, we were thrilled with the quality of the customer service, as well as with our new furniture. We couldn't have been happier with the entire shopping and delivery experience!
Great selection with fair pricing and friendly staff
Ashley Furniture Homestore is a US Furniture Store based in Rutland, New Hampshire. Ashley Furniture Homestore is located at 301 US-4, Rutland, VT 05701, USA.
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