Great customer service, and attention to detail. You truly get your moneys worth when working with Royal!
Outstanding customer service from Tracey! Joel is one of the best security experts out there! Wouldn't leave the job until everything was completed, cleaned up and tested. Waived off lunch and dinner to get the job done! Dedication and professionalism !!
I ordered a piece of double pane replacement glass from Royal Group in Rutland last Monday morning. When I asked how long it would take they said usually under 10 working days. I thought that was reasonable. I got a call on Friday morning of the same week, saying the glass had arrived and I could pick it up anytime. Just 4 days was far beyond my expectations. When I went in on Friday afternoon the gentleman at the counter was incredibly courteous (wish I had noticed his name) as was a gentleman "down back" who loaded me up and made sure it would travel well to 'get there in one piece'. Glass shop humor - but good! Even the price was lower than I expected! Thank you Royal Group. This was my first visit to Royal since I was formerly a countryside glass customer and had not yet discovered Royal, I am really happy to know there is a great glass shop right here in Rutland that delivers the best customer service.
The whole experience was great working with Royal Group. I like having a local company as our provider so if we end up having any problems, they can physically come to our house to make it right; unlike an online company. Royal Group has been around for many years and are a company your can trust. Thank you to everyone! No regrets here.
I have never written a review before and this is totally unsolicited. This is a Great store. Agnes is Amazingly helpful. I was there this morning. They are all about helping solve your issues. Very professional. Go there, shop there, this is a store you want to do well. Totally different than the big box stores that have no idea what they're talking about.
Royal Group Inc is a US Locksmith based in Rutland, New Hampshire. Royal Group Inc is located at 150 Woodstock Ave, Rutland, VT 05701, USA.
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